Salon Polices

Walk-Ins

We work by appointments. Although, walk-in customers are welcome if we just so happen to have an opening at the time, however if all the stylists are busy, you may have wait a while or schedule an actual appointment.

Lost or Forgotten items

D.J. Bennett hair studio is not responsible for items lost or stolen during your appointment. We ask that clients keep up with their personal belongings, any left items will be held for 2 weeks, and if not claimed, will be donated to a charity.

Product Returns

Our products are 100% satisfaction guaranteed. If you decide a product is not right for you, and 3/4 of the original amount of the product is unused, we will gladly exchange it for another product within 7 days of the original purchase. No cash or credit card refunds, exchanges only.

Clothing Damage

To protect your clothing, we encourage all clients to wear a protective smock while receiving chemical services. Smocks are available for your convenience.  D.J. Bennett hair studio shall not be held liable for any damage to or loss of personal clothing. 

Gift Certificates

Gift certificates may be used for services or retail products from the stylist it was purchased from only. Gift certificates will not be replaced if lost or stolen and may not be redeemed for cash.

Returned Checks

Returned checks will result in a $25.00 service fee plus the amount of the check to be paid before any future services may be scheduled.

Missed Appointments

If you miss your appointment, your stylist doesn’t get paid for that time they set aside especially for you. We understand emergencies, but please understand that if you cancell at the last minute or don’t show up, it costs your stylist money. That time could have been spent with a paying customer. This is why we request at least a 24 hours notice of a cancellation.

Prices

Our team of stylists are Independent Contractors who work for themselves and rent a station within the studio. They set their own prices and work schedule, so prices and hours may vary between stylists.

Guarantee

We guarantee you will be pleased with your service. If for any reason you are not satisfied with the results, please let us know and we will make sure it is corrected to your satisfaction.